Privacy Policy

Who we are

This Privacy Policy explains how Pinco Casino Online operated by Carlitta N.V. (reg. no. 162777, Zuikertuintjeweg Z/N, Zuikertuin Tower, Curaçao) collects and processes personal data.
Contact: support@pinco.win. For privacy requests: privacy@pinco.win.

Scope

Applies to our website, Android app, PWA, games, sportsbook, payments, promotions, customer support, and communications.

Data we collect

Identity & KYC: name, date of birth, nationality, ID/passport details, photos/selfie/video verification, proof of address.
Contact: email, phone, messaging handles (e.g., Telegram).
Account & Gameplay: username, preferences, session logs, bet history, deposits/withdrawals, bonuses, limits, self-exclusion flags.
Payments: tokenized card/wallet details, payer name, IBAN or wallet address, transaction metadata, AML screening results.
Device & Usage: IP, device ID, OS/browser, language, time zone, referral URLs, cookies and similar technologies.
Communications: chat and email transcripts, call notes, complaints.
Marketing: consent status, campaign interactions.

Purposes and legal bases

Provide services & perform a contract: account creation, gameplay, payments, support.
Legal obligations (KYC/AML/RS): identity checks, age verification, fraud monitoring, regulatory reporting.
Legitimate interests: service security, product analytics, dispute handling, prevention of abuse.
Consent: optional marketing, certain cookies, specific data uses where required by law.

Cookies

We’ve got essential cookies for login and keeping sessions secure, performance cookies that track analytics, and preference/marketing cookies when it’s allowed. Handle your preferences through the cookie banner or in your browser.

Sharing of data

We share data with:

Payment and banking providers for deposits/withdrawals and AML checks.
KYC/AML vendors for verification and screening.
Game and sportsbook providers to deliver content and settle bets.
IT/analytics and security vendors for hosting, monitoring, and anti-fraud.
Group/affiliates and professional advisers for operations and compliance.
Authorities and regulators where required by law or to protect rights.

International transfers

Your information may be processed in different countries. We put protections around it through contracts and technical security measures.

Retention

We keep data only as long as needed for the purposes above, typically:

KYC/AML and transactional records: 5–10 years (or as law requires).
Account data: while the account is active, then a limited period for legal, tax, and dispute purposes.
Marketing data: until you withdraw consent or object.

Security

TLS/HSTS encryption in transit, tokenization with payment providers, access controls, audit logging, optional 2FA. No system is perfectly secure; users should keep credentials confidential.

Your rights

Subject to law, you may request access, rectification, erasure, restriction, portability, or objection to processing, and withdraw consent at any time. EU/UK users may complain to a supervisory authority. To exercise rights: privacy@pinco.win.

Children

We do not offer services to persons under 18 or under the legal gambling age in their jurisdiction. Accounts may be suspended pending age verification.

Marketing

We send marketing only with required consent or as permitted by law. Opt out via message footer or account settings.

Changes

We may update this Policy. We will post the new version with the “Last updated” date. Material changes may be notified via email or on-site notice.

Contact

General support: support@pinco.win
Privacy: privacy@pinco.win