Responsible Gaming

Our commitment

We support gambling that’s safe and under your control. It’s for entertainment – never rely on it for income. When the enjoyment ends, quit and look for assistance.

Player tools

Limits: deposit, loss, wager, and session-time limits (daily/weekly/monthly).
Reality checks: periodic on-screen reminders.
Time-outs: 24 hours to 30 days.
Self-exclusion: temporary or permanent; account and communications blocked.
Product controls: disable Casino or Sports, accas/system bets, or Cash-Out if desired.
Account history: view deposits, withdrawals, and bets to track behavior.

How to set or change tools

Go to My Account → Responsible Gaming or contact support@pinco.win. Decreases to limits take effect immediately; increases may use a cooling-off period.

Identification and protection of minors

We verify age and identity. You must keep credentials secure. Parents/guardians can use device-level content filters and third-party blockers.

Signs of problematic play

Raising your bets after losses, lying about how much goes in, forgetting about work or your relationships, going into debt to gamble. Seeing yourself here? Time to step back and find help.

Independent support and blocking

Gambling Therapy (global): gamblingtherapy.org
GamCare (UK): gamcare.org.uk | 0808 8020 133
Gordon Moody (UK residential): gordonmoody.org.uk
NCPG (USA): ncpgambling.org | 1-800-GAMBLER
ConnexOntario (Canada ON): connexontario.ca | 1-866-531-2600
Lifeline (NZ): lifeline.org.nz
Gambling Help Online (AU): gamblinghelponline.org.au
Blocking software: BetBlocker, Gamban.

Staff training and intervention

Staff here are trained in RG and anti-money laundering. We may get in touch based on your play activity, add temporary caps to your account, or request documents showing you can cover your losses.

Complaints and disputes

Start with support@pinco.win. Not getting anywhere? Follow what’s in the User Agreement for complaints, then you can take it to the regulator or dispute resolution where applicable.